Friday, January 26, 2007


For the last ten days, I've been waiting for the other shoe to drop.

My civil service coworker and I have been overloaded for about the last three years, taking between 50 to 100 phone calls a day, each of us. That's an average of 1,000 phone calls each per month. And we're expected to process payments and paperwork as well, which is of course impossible. Try reading a letter while being interrupted by a headset phone call every two minutes. While working in a software that times out every two minutes.

Every day I have around seven software screens up on my work computer, one software being Internet Explorer to keep my feet on the ground and my sanity while angry customers yell and curse at me. I drift in cyberspace, remembering the real world.

About ten days ago, that changed. Mercifully, because my coworker was in the hospital having tests for chest pains. This usually means over 100 calls for me and a whole lot of yelling from people who have been on hold for over ten minutes. But I only received 50 calls, and my "pending" work stack went down instead of up.

Our software provider finally came through with their contract and are taking half the calls.

Good God. What a difference. I'm still adjusting to being productive again. It will take a while. I'm still in shock. More later.

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